- HEALTH, SAFETY & MANDATORY INSURANCE REQUIREMENTS
A negative COVID-19 test result is taken 48 or 72 hours prior to departure time (in accordance with the retreat destination country) and travel insurance is required to attend any Retreat. You must purchase travel insurance with a minimum medical,covid coverage, covering all applicable dates of travel. This insurance must cover personal injury and emergency medical expenses including coverage in the case you contract covid. Proof of insurance is required within 1 week of Retreat purchase. You are strongly recommended to extend your coverage to include CANCEL FOR ANY REASON that covers cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
In the event, you are ill and cannot attend your retreat, or for any other reason that you can’t attend, you will need to submit a claim to your trip insurance company for reimbursement (reimbursement subject to the approval/terms of your specific policy). There are no refunds from Irayos lifestyle retreat on your final retreat payment. Irayos lifestyle retreat is not a trip insurance provider and is not responsible for the specific terms of your policy. Insurance reimbursement for a Retreat is not within Irayos lifestyle retreat’ control and this information does not constitute insurance advice. Please consult an insurance professional and understand your policy coverage limits so there are no surprises for you.
- PRICES & SURCHARGES
Irayos lifestyle retreat will not increase the price of your Retreat after you have paid your deposit. Retreat prices may vary at any time in accordance with demand, teacher fees and offerings, market conditions and availability. Irayos lifestyle retreat may offer discounted pricing from time to time on retreat packages. Discounted pricing applies only to new bookings and may not be combined. If a booking has already been made, Irayos lifestyle retreat are not entitled to discount pricing.
- DEPOSIT & FINAL PAYMENT
Retreats may be priced in INR as listed on the Retreat booking page. A deposit is required to confirm your Retreat booking and is non-refundable. The final payment of your balance is due 60 days before the Retreat start date unless otherwise noted. Failure to make payment by the applicable due date may forfeit your booking on the retreat and be treated as a cancellation. If a booking is made less than 60 days before the Retreat start date, the full amount must be paid at the time of booking. If for any Retreat booked, payment terms differ from those outlined in this section, the applicable terms will be communicated on the Retreat page. Irayos lifestyle retreat is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions. It will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to Irayos lifestyle retreat.
- CANCELLATION BY RETREAT GUEST
You may cancel your booking by notifying Irayos lifestyle retreat by email at firstname.lastname@example.org The following cancellation penalties will apply:
- Initial deposits are non refundable.
- If cancelled 90 days before the Retreat start date, your initial deposit may be transferable to another retreat.
- If cancelled 60 days or less prior to the Retreat start date, 100% of the Retreat price is forfeited.
- If you choose to join the Retreat after the start date or leave the Retreat prior to the end date, full payment of the Retreat price will apply.
- CANCELLATION BY Irayos lifestyle retreat
Irayos lifestyle retreat may cancel or postpone a Retreat for any reason up to 60 days before the Retreat start date. If the Retreat is cancelled, Irayos lifestyle retreat will refund 100% of the Retreat package price including the deposit. In case of any cancellation for any reason, we are not responsible for any incidental expenses that you may have incurred as a result of your Booking, including but not limited to, visas, vaccinations, unfavorable exchange rate fluctuations, travel insurance excess or non-refundable flights.
Irayos lifestyle retreat shall not be liable or responsible to you for any failure or delay in fulfilling its services, when and to the extent such failure or delay is caused by or results from acts beyond Irayos lifestyle retreat reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, pandemics, epidemics, drought, bushfire, storm or other natural disaster, explosion, or public health and safety emergency characterized by an applicable government authority; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; (i) other events beyond the reasonable control of the Company.
In circumstances where the cancellation is due to external events, Irayos lifestyle retreat will reschedule the Retreat to a future date and provide you written notice of the same. If the retreat is postponed, your deposit and any payments will be transferred to the new dates. If you are unable to attend the new dates and wish to cancel, you will be entitled to a refund less the deposit amount. The deposit amount may be used as credit for any future retreat.
Irayos lifestyle retreat shall not be liable for any loss or damage suffered by you, including but not limited to the loss of the Deposit and/or Full Payment, as a result of a Force Majeure Event and/or the cancellation of a Retreat or Activity due to a Force Majeure Event. Irayos lifestyle retreat is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment.
- CHANGES & UNUSED SERVICES
You acknowledge that the nature of the Retreats requires flexibility and acknowledges that you will permit reasonable changes to products, services or itineraries by Irayos lifestyle retreat. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Irayos lifestyle retreat (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after the Retreat start date due to no fault of Irayos lifestyle retreat, including your removal from a Retreat because of your negligence or breach of these Terms. This includes meals, hotel accommodations, yoga classes and workshops, excursions, transportation, and any other package inclusions as listed on the Retreat web page.
- ACCEPTANCE OF RISK
You acknowledge that the activities and inclusions offered on the Retreat by Irayos lifestyle retreat may involve a degree of risk to your health and safety. By booking and travelling with Irayos lifestyle retreat you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release Irayos lifestyle retreat from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including visiting foreign destinations, and participating in activities such as those included in Retreat itineraries or otherwise offered by Irayos lifestyle retreat. To participate in a Retreat, Irayos lifestyle retreat requires that you confirm your assumption of this responsibility by completing the participation waiver (the “Waiver”) prior to departing on your Retreat.
You agree that Irayos lifestyle retreat is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a Retreat is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.
You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on the Retreat or, if in the opinion of Irayos lifestyle retreat (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, Irayos lifestyle retreat may terminate your travel arrangements on any product or service immediately at your expense and without any liability on Irayos lifestyle retreat. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement and cleaning fees) incurred by the Irayos lifestyle retreat or their suppliers for property damage, destruction or theft caused by you while on a Retreat. You agree to immediately report any pre-existing damage to a representative of Irayos lifestyle retreat and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on the Retreat including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Irayos lifestyle retreat nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to Irayos lifestyle retreat as soon as possible in order to provide Irayos lifestyle retreat the opportunity to properly address such complaint. You agree to inform your retreat leader directly. Irayos lifestyle retreat assumes no liability for complaints that are not properly brought to the attention of Irayos lifestyle retreat and cannot resolve or attempt to resolve complaints until proper notice is provided.
- THIRD PARTY SUPPLIERS & YOGA TEACHERS
Irayos lifestyle retreat makes arrangements with accommodation providers, yoga teacher(s), wellness providers, activity providers, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your Retreat. Third Party Suppliers may also engage the services of local operators and sub-contractors. Irayos lifestyle retreat cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Irayos lifestyle retreat does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction. In the event, the yoga teacher(s) or wellness provider(s) is unable to attend the Retreat and perform their duties, Irayos lifestyle retreat has the right to replace the yoga teacher(s) or wellness provider(s). Irayos lifestyle retreat is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party.
You acknowledge and agree that Irayos lifestyle retreat and their respective employees, teachers, volunteers, affiliates, officers, directors, successors, sponsors, booking agents, partners, representatives, and assigns (collectively, “Irayos lifestyle retreat Parties”) shall not be held liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the Irayos lifestyle retreat Parties or (iii) any acts or omissions of any other parties or (iv) force majeure events.
You, and on your behalf your executors, administrators, heirs, administrators, heirs, successors, and assigns release Irayos lifestyle retreat Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any Retreat you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
- PHOTO AND MARKETING
You agree that, while participating in any Retreat, images, photos or videos may be taken by other participants, Irayos lifestyle retreat or its representatives that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to Irayos lifestyle retreat, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Any personal information that is collected by Irayos lifestyle retreat about you may be used for any purpose associated with the operation of a Retreat or to send you marketing material in relation to our Retreats and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Retreat.
- COVID POLICY
The 2019 Novel Coronavirus (COVID-19, “Coronavirus”) is a known and rapidly evolving pandemic that is affecting travel worldwide, with continued spread and impacts expected.
You are fully aware of the current global COVID-19 virus outbreak, the current travel restrictions, and inherent risks involved when choosing to travel. You are aware that it is your personal decision to travel and in doing so with full knowledge of travel recommendations, restrictions, regulations, and risks with regards to COVID-19, as well a s the possibility of future travel restrictions, and take full responsibility for your actions with regards to traveling.
In consideration of the retreat services provided to you and with full knowledge and acceptance of the risks associated with travel, You, and on your behalf your executors, administrators, heirs, administrators, heirs, successors, and assigns hereby releases, indemnifies, holds harmless and covenants not to sue Irayos lifestyle retreat, its officers, employees, volunteers, agents, representatives, and any other person involved either directly or indirectly, from all claims, suits, expenses, attorney fees and demands of any nature (including negligence) caused by, deriving from, or associated with your travel. You make these covenants, release and waivers knowingly and voluntarily. It is further understood and agreed that this COVID-19 Travel Assumption of Risk, Release and Waiver of Liability, and Indemnity Agreement is to be binding on Your heirs and assigns and You signs it on your own free will.
You understand and confirm that Irayos lifestyle retreat has provided you with the best available information at the time regarding travel precautions, travel restrictions, and pandemic protection policies provided by governmental agencies of any location that you are traveling to or through, as well as provided by all travel suppliers, including but not limited to: airports, airlines, hotels, cruises lines, tour agencies, transfer agencies and/or any other provider involved in your booking. However, you understand and agree that government agencies and Suppliers may not enforce or apply these travel precautions, travel restrictions, and pandemic protection policies and that some travelers may refuse to cooperate with these travel precautions, travel restrictions, and pandemic protection policies. Additionally, you understand and agree that the COVID-19 pandemic is a rapidly changing situation and that all travel precautions, travel restrictions, and pandemic protection policies are subject to change at any time and without notice. You also understand and agree that any and all information provided by Irayos lifestyle retreat is made available solely for general information purposes. Irayos lifestyle retreat does not warrant the accuracy, completeness, or usefulness of this information. Irayos lifestyle retreat disclaims all liability and responsibility arising from any reliance placed on such information. Any reliance that you place on such information is strictly at your own risk. You understand that it is your responsibility to check the latest travel information regarding the COVID-19 outbreak with the CDC (https://wwwnc.cdc.gov/travel/notices) or any authority of the destination you are travelling from, the governmental agencies of any location that you are traveling to or through, and with all Travel Suppliers, including but not limited to: airports, airlines, hotels, cruises lines, tour agencies, transfer agencies and/or any other provider involved in your booking.
You are aware of the specific travel warnings, travel restrictions, and travel rules in place for all locations in their travel itinerary, as well as the fact that travel warnings, restrictions, and rules are in place around the world. You are also aware that future travel warnings, travel restrictions, and travel rules are likely to occur without notice. You understand and accept the risks and consequences of these travel warnings, restrictions, and rules. You are also aware that immigration and traveling restrictions may be put in place before, during, or after traveling that may impede the ability to enter or exit travel locations or return home as planned. YOU HEREBY RELEASES, WAIVES, DISCHARGE AND AGREE NOT TO SUE Irayos lifestyle retreat for consequences of these travel warnings, restrictions and rules, failure to enforce travel warnings, restrictions and rules, as well as travel warnings, restrictions and rules changing without notice.
You are aware that additional travel screening procedures and restrictions may take place at various travel locations, including but not limited to: airports, airlines, hotels, cruises lines, trains, other methods of transport, tour agencies, transfer agencies, any provider involved in your booking, and/or public areas. You are aware that these restrictions may include mandatory face coverings, quarantines, temperature checks, and/or various other measures. You acknowledge and agree that, due to the nature of travel, social distancing measures, quarantine measures, pandemic prevention measures, health precautions, and/or the usage of face masks may not always be possible. YOU HEREBY RELEASE, WAIVE, DISCHARGE AND AGREE NOT TO SUE Irayos lifestyle retreat for consequences of these travel procedures and restrictions, failure to enforce travel procedures and/or restrictions, as well as travel procedures and restrictions changing without notice.
YOU HEREBY RELEASE, WAIVE, DISCHARGE AND AGREE NOT TO SUE Irayos lifestyle retreat for all consequences of traveling related to COVID-19, including but not limited to: travel warnings, travel restrictions, travel rules, illness, death, property damage, financial loss, costs, penalties, fees, fines, cancellations, postponements, quarantines, health regulations and/or screenings, regardless of whether these consequences are imposed by governmental agencies of the locations to which You are traveling to and through and/or Travel Suppliers, including but not limited to: airlines, airports, hotels, cruises lines, tour agencies, transfer agencies, and/or any other provider involved in your booking. You further agree not to institute a credit card dispute or “charge back” to Irayos lifestyle retreat for any of these reasons.
-Appropriate swimwear must always be worn. Guests will be removed from the pool in absence of proper swimwear
-Shower is necessary before entering the pool
-Guests should refrain from using the pool right after a massage or any other Spa Therapy
-Bathrobes should be kept at a clean and dry place and should not be left unattended
-Personal inflatables are permitted but other guests’ comfort should be respected while using them in the pool
-No food, candy, or chewing gum is allowed in the pool
-Pollution of swimming pool is prohibited. Urinating, discharge of fecal matter or blowing the nose, amongst other things are prohibited in the pool
-If a guest is unwell, they should not enter the pool
-Guests with skin conditions should refrain from using the pool
-No pets allowed in and around the pool
-No glassware allowed in and around the pool
-No eating or drinking inside the pool
-Children under 13 years old must always be accompanied by an adult responsible for their safety and behavior.
-Diving is prohibited in this pool
-Only use this facility during posted hours of operation:
Summers: 0930 hrs to 1900 hrs
Winters: 1000 hrs to 1800 hrs
-Don’t drink alcohol before swimming
-Violation of any of the above-mentioned policies, gives the retreat management the right to charge a penalty and make you vacate your room without any refund whatsoever. Over and above this, a formal complaint might be filed with competent authorities at the discretion of hotel management
Smoking, Drugs and Alcohol
-Smoking is prohibited in irayos lifestyle retreat,
-Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. -Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
-Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of of irayos, Please contact the Hotel Front Desk regarding the consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
- UPDATES ON TERMS & CONDITIONS
Irayos lifestyle retreat reserves the right to update and/or alter these Terms & Conditions at any time.